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BluePay Blog

Visa's New Chargeback Rules

Posted on May 22, 2018
In the retail world, chargebacks are very similar to refunds in that:  Successful sales are ultimately reversed.  “Unhappy” customers get their money back.  Though unlike refunds, chargebacks aren’t something you implement on your end as a merchant.  Instead, they’re initiated by the customer — with or without your consent.  Thanks to consumer protection laws, starting the chargeback process is very easy for customers.
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Topics: EMV, PCI Compliance and Fraud Prevention, Small Business Tips, Enterprise Business Tips

What is Synthetic ID Fraud?

Posted on May 14, 2018
Identity theft and payment fraud aren’t new problems. For years, the retail industry has struggled with fraudulent purchases via stolen credit cards or other payment data. This trend has become worse as we move more of our financial lives online.  Once compromised, ones and zeros can crisscross the globe at the speed of light — going through subsequent stages of duplication and manipulation.
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Topics: PCI Compliance and Fraud Prevention

How Quick is Quick Chip?

Posted on May 02, 2018
There’s a reason why the EMV credit card standard has been adopted globally. These chip-enabled cards are far more secure than their mag-stripe counterparts.  Whereas magnetic stripes are relatively easy to clone and forge, EMV cards are not. This makes in-store retail fraud more difficult. For a transaction to process successfully, the security chip must be physically present at the point of sale. 
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Topics: EMV, Payment Technology, PCI Compliance and Fraud Prevention, Payment Trends

What is PIN on Glass Technology?

Posted on Apr 24, 2018
As a brick-and-mortar retailer, it doesn’t take much to begin accepting credit cards. All you need is a merchant account and terminal — and you’re good to go.  Despite how easy it is to get started, an estimated 55 percent of small businesses throughout the U.S. don’t take plastic. They simply can’t justify the upfront cost of installing expensive credit card readers at every checkout counter.  For them, accepting cash is both easier and cheaper. 
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Topics: EMV, Mobile Payments, Payment Technology, PCI Compliance and Fraud Prevention, Payment Trends

Cybercrime Risk to Rise in 2018: What You Can Do

Posted on Mar 27, 2018
You've heard about cybercrime for many years now. Logically, with more knowledge and technology in place, you might conclude that cybercrime activity may decrease in 2018. Instead, it's set to rise this year. By all predictions and available statistics, there appears to be more risk for cybercrime than ever before. With more customers shopping and paying for products and services online, it's something you need to address to keep your customers and business safe.
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Topics: Due.com Partner Posts, PCI Compliance and Fraud Prevention

The Importance of AVS and CVV for Chargebacks

Posted on Mar 23, 2018
Whenever customers are unhappy with products or services, they can request a refund directly from you — the merchant.  This is usually an unpleasant experience, and retailers often go out of their way to avoid issuing refunds. The alternative, however, is much worse.  These dissatisfied customers also have the option of disputing purchases and initiating chargebacks through their banks. The banks then credit those users’ accounts before chasing you down for the outstanding balance. 
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Topics: EMV, E-Commerce and Online Payments, PCI Compliance and Fraud Prevention, Small Business Tips, Enterprise Business Tips, Getting Started with Payments

What is the Difference Between a Chargeback and a Refund - and How to Avoid Them

Posted on Mar 21, 2018
In the retail world, chargebacks and refunds are often used interchangeably to describe situations in which dissatisfied customers want to reverse purchases and get their money back.  As a merchant, you lose the sales either way — which is why these return policies are so often confused.  Although chargebacks and refunds share much in common, there are major differences between the two. As a retailer, it’s important that you understand how they work — and what steps you can take to reduce their frequency. 
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Topics: E-Commerce and Online Payments, PCI Compliance and Fraud Prevention, Small Business Tips, Enterprise Business Tips, Getting Started with Payments

6 Steps to Handle Chargebacks

Posted on Mar 19, 2018
For most merchants, issuing refunds is the least pleasant part of running a business. This happens whenever customers are “unhappy” with a purchase and want their money back.  If you sell products, you may be able to repackage and resell any returned items. After delivery expenses, restocking fees and other associated costs, you might be able to recoup some of your losses.  If you sell services, however, refunds typically represent a direct and irretrievable loss.  As unpleasant as refunds are, there are even worse ways to lose money. For example, an unhappy customer can always initiate a chargeback instead. 
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Topics: PCI Compliance and Fraud Prevention, Small Business Tips, Enterprise Business Tips, Getting Started with Payments

GDPR - What is It and How Does It Affect Me?

Posted on Mar 09, 2018
Set to go into effect in May, the General Data Protection Regulation (GDPR) is a new set of guidelines designed to safeguard how personal consumer information is captured, shared and stored by organizations throughout Europe. More specifically, the GDPR exists to:  “(H)armonize data privacy laws across Europe, to protect and empower all EU citizens data  privacy and to reshape the way organizations across the region approach data privacy.” 
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Topics: EMV, PCI Compliance and Fraud Prevention

5 Things ISVs Need to Know About PCI Compliance and Payment Security

Posted on Feb 21, 2018
As an independent software vendor (ISV), functionality and integration have always been central to what you do. When a client commissions a new software application, your job is to make sure it works as expected.  Yet, the scope of this responsibility continues to expand as more clients request payment integration with their projects. Not only must these applications work, but they also have to comply with PCI guidelines to maintain data security. 
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Topics: Payment Technology, PCI Compliance and Fraud Prevention, ISV/VAR

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