Get Started

Main Menu

Utility Menu

Call Today

(866) 495-0423
Main Line
(866) 739-8324
US Support
(855) 812-5191
Canada Support

How Do Community Banks Differ from Big-Box Commercial Banks?

How Do Community Banks Differ from Big-Box Commercial Banks?If you launch a business of any kind, you’ll need to establish an ongoing relationship with some type of bank. But with nearly 5,000 financial institutions to choose from, where do you start? 

You could set up an account with the closest bank in your neighborhood. In fact, many budding entrepreneurs do exactly that. 

If you later discover that your bank doesn’t offer the full range of services you need (at rates you can afford), you may have to select another financial institution. The switching costs can be quite high — especially if your payment processing, accounting software and tax documentation are all tied to the original bank. 

So, there’s a lot of pressure to choose the right financial institution in the early stages. But, again, how do you choose from a sea of nearly 5,000 banking options? A useful starting point is to limit your search to community versus commercial banks. This article explores some of the key differences between these competing options, and outlines the relative pros and cons of both. 

Let’s dive in. 

Merchant Account vs Bank Account - What's the difference?

Commercial Banks Defined

Commercial (aka big-box) banks tend to be household names with nationwide reach. Think Wells Fargo, Chase and PNC. 

These banks operate nationally, so they’re subject to federal interstate banking regulations. Historically, there’s also been a mandated separation between the investment and banking arms of these financial institutions. 

Arguably the biggest defining feature of commercial banks is ownership. These financial institutions exist to generate profits for shareholders on Wall Street. 

Community Banks Defined

Almost by definition, community banks are not household names. That’s because they operate locally, usually within the jurisdiction of a single state. As such, they’re not subject to the same interstate banking regulations. 

However, some community banks join nationwide networks with other local financial institutions to provide their customers with broader coverage. 

Like their commercial counterparts, community banks also exist to generate profits. The owners are usually local, as are their employees and customers.

The Pros and Cons of Big-Box Banking
Commercial banks have greater equity and can afford to lend larger amounts to their customers. In theory, this also means they can explore riskier investments that community banks cannot. 

In addition, big-box banks: 

  • Offer more services and features
  • Have longer business hours
  • Maintain larger ATM networks 

They also provide better IT infrastructure and online access, which can be very important if you want to integrate things such as e-commerce shopping carts, accounting software or CRM tools. 

However, commercial banking does have certain drawbacks: 

  • Even though they have greater resources, larger banks are often less willing to work with smaller businesses. They prefer servicing the needs of major players. 
  • Receiving personalized attention can also be more difficult with commercial banks. You might apply for a loan at one branch, but the ultimate decision-maker could be on the other side of the country — assuming the decision-maker is even human. 

The Pros and Cons of Community Banking

Individual attention may be lacking at commercial banks, but this type of service is precisely where community banks thrive. Because these smaller financial institutions operate locally, you can meet face to face with all employees, managers and decision-makers. In fact, it’s not uncommon for customers to develop personal relationships with their local banking staff. 

That’s kind of the point. These banks exist to help spur local development, so establishing relationships with area businesses and residents is an essential part of this process. 

Community banks also win when it comes to: 

  • Red tape and bureaucracy
  • Loan approval speeds
  • Fees, charges and penalties 

Those savings might be offset if you pay fees when using your ATM card out of network. You also won’t have access to as many freebies, resources or services since local banks operate with smaller budgets and a more limited scope.

Which Banking Option Is Right for Your Business Needs?

Which banking type to choose ultimately depends on your business needs and personal preferences. Commercial banking may be the better choice if: 

  • You don’t anticipate taking out any loans
  • You need payment integration and IT add-ons
  • You don’t require much handholding or support
  • You want access to the latest in fintech 

Community banking may be the better option if: 

  • You expect to need financing down the road
  • You require personalized customer support
  • You want to keep monthly fees to a minimum
  • You don’t need a lot of IT bells and whistles 

As the only endorsed merchant processing solution by the American Bankers Association, BluePay is the expert in delivering secure payment processing and award-winning customer service to community banks and their commercial customers.


Topics: Financial Institutions

Welcome to the BluePay Blog!

Whether you're a small business, an enterprise corporation, a financial institution, or a software partner, we have created a series of blog posts to help you and your customers, learn more about the complex nature of payments. Take a look to learn how payments can help to simplify your business operation, and may even help to grow your revenue.

Recent Posts