From 2013 to 2017, the number of POS-ready mobile devices is expected to grow by nearly 400 percent. Although smartphones are largely fueling this explosion, tablets are also helping to drive this trend. In a recent survey, 70 percent of merchants cited larger screen sizes as one of the biggest advantages of tablets over smartphones.
These larger displays are ideal for:
- Inventory tracking and price confirmations
- Email and Web research
- Taking orders (in restaurants)
If you’re thinking about updating your existing payment infrastructure to include tablet-enabled point-of-sale (POS) technology, below are four best practices that can help make your transition as smooth as possible:
1. Adhere to EMV Credit Card Standards
EMV credit cards (and terminals) have already become mandatory in most major retail markets around the world. And in 2015, new liability rules will make EMV technology the preferred standard in the United States.
Merchants who don’t outfit their stores with EMV credit card readers are more exposed to credit card fraud. With the new liability rules, they’re responsible for any fraudulent losses if customers bring chip-enabled EMVs to the transaction.
Accepting EMV credit cards requires certain upgrades. Accepting mobile payments through tablets also requires upgrades. You can kill two birds with one stone to help cut down on transition costs.
2. Employee Training Is a Must
More than 50 percent of customers report abandoning their purchases when forced to wait more than 10 minutes. To help reduce checkout abandonment, be sure to train your staff how to quickly and securely process newer types of payments.
This certainly applies to EMV credit card processing (click here for tips). But it is just as important that your employees understand how tablet-enabled payments work.
In addition to accepting payments, your staff must also understand how to issue refunds and chargebacks.
3. Batteries and Connections
We’ve all run out of battery power at one time or another. With personal smartphones and tablets, it’s inconvenient. But in the retail world, insufficient juice means lost sales.
Make sure your devices are always backed up.
Equally important, invest in a strong Wi-Fi connection to help reduce processing delays. If you want backup connectivity, buying a cellular data plan is also a good idea.
4. Never Use Personal Tablets for Business Purposes
Already have a tablet at home? Don’t be tempted to bring it into the store or restaurant. Instead, invest in dedicated mobile devices that you use exclusively for business purposes.
Buying new tablets can be expensive, but these purchases are also tax-deductible. And the benefits don't stop there. To read more about the advantages of keeping personal and business devices separate, click here.
Need Help Upgrading Your Mobile Payment Options?
Ready to begin processing credit card transactions with tablets and other mobile devices? At BluePay, we’re here to help you get started. Use the free resources below: